Earlier this week on Tuesday (5/12), we experienced intermittent outage of the LeagueApps system between 12-1pm. We apologize for any inconvenience that was caused and let you know about steps we are taking to make sure this doesn’t happen again.
We strive to maintain 100% up-time, and this is especially important during periods of high-registration. We know that your organization trusts and relies on LeagueApps as your web and registration partner, and we take that responsibility seriously. We fell a bit short on 5/12.
The outage was at one to one of our neighboring data centers, known as an upstream provider. For the internet to work the way it does, relays must occur between these different data centers. An issue at one data center can affect another one. Once our data center realized that there was an outage at a neighboring facility, they re-routed the relays to a different upstream provider. After this update, all of our sites were back online and fully operational.
Even before this outage happened, our engineering team has been actively working on a project to move LeagueApps into the cloud. Having the system in the cloud will provide a more resilient infrastructure with more powerful companies and resources supporting it. Our engineers are working hard and hope to have the cloud project wrapped up in the next few months. This effort should provide us with even better up time in the future.
As your partner, our goal is to run the technology smoothly and efficiently, so you can run the games to the best of your abilities. Thank you for trusting us with such an important part of your business. Please feel free to contact us if you have any questions, comments or concerns. You can reach us at email@example.com.